Billing
Turiloop uses a prepaid balance and usage-based settlement model. This document explains the billing model, top-up methods, the charging process, and the refund policy.
Last updated: January 1, 2026
Service provider
Chengdu Turiloop Technology Co., Ltd. (成都市图灵回路科技有限公司)
Registered address: 1F, No. 660 Juxian Street, Wuhou District, Chengdu, Sichuan, China
Contact: support@turiloop.com
The platform supports self-service online top-ups. Start a top-up from the console's “Balance & Billing” page: pay with international cards or PayPal, settled in USD. After a successful payment the balance is credited automatically, and balance changes can be reviewed on the same page. For offline methods such as bank transfers, contact support@turiloop.com; an administrator will credit the balance after confirmation.
The platform supports two billing modes: (1) Per-token billing: the input tokens and output tokens consumed by each API call are priced separately, with prices shown per million tokens on the model detail page. Cache-hit tokens are billed at the cache price (usually lower than the normal input price); (2) Per-call billing: some models (such as image-generation models) are billed per call, with prices shown on the model detail page. The applicable billing mode and price for a given model are determined by the model detail page and the console bill.
To prevent call failures due to insufficient balance, the system first holds a balance at an estimated ceiling when processing larger requests. After the request completes, the system settles by actual usage: if actual usage is less than the held amount, the difference is automatically refunded to your balance; if actual usage equals the held amount, the charge is confirmed directly. The pre-hold and settlement process is transparent, and you can view the full history on the console's “Balance & Billing” page.
Topped-up balance is generally non-refundable. A refund may be requested in the following special cases: (1) abnormal charges caused by a platform system fault; (2) a top-up amount that does not match the agreed amount. To request a refund, contact support@turiloop.com with your account information and a description of the issue; we will complete our review within 5 business days. Once approved, the balance will be refunded within 3 business days.
If you dispute a bill, contact us at support@turiloop.com within 30 days of the bill being issued, providing the relevant request records or screenshots. We will review the call logs and billing records and provide a resolution within 10 business days.
Model prices may change due to upstream provider pricing changes or operational adjustments. Price changes will be announced in advance via platform announcements, with the model detail page updated accordingly. Completed historical calls are not affected by price adjustments and are settled at the price in effect at the time of the call.