Top up directly in the console: open the Balance & billing page, pick an amount, and pay with international cards or PayPal — all payments settle in USD. Credit arrives automatically within seconds. For bank transfers or large top-ups, contact support@turiloop.com.
API calls return an error when the balance is insufficient — there is no overdraft. You can check your balance and spending in real time on the Balance & Billing page in the console.
Topped-up balance is generally non-refundable. Abnormal charges caused by platform faults can be verified and refunded by the admin. See the billing guide for details.
For large requests, the system first holds the estimated maximum from your balance to prevent over-spend. Once the request completes it is settled by actual usage, and any excess hold is released automatically.
Model prices may change as upstream providers adjust their pricing. Changes are announced in advance, and completed historical calls are unaffected.
Card / PayPal payments are processed by our payment provider Dodo Payments as the Merchant of Record. Your receipt / invoice is available in the payment confirmation email Dodo sends after checkout. For help, contact support@turiloop.com.
For any issue — top-up not credited, an API key that won't work, balance or billing questions, request errors — email support@turiloop.com with your account email, when it happened, and any error message. We'll look into it as soon as we can.
Enterprise
Need custom pricing, tailored multipliers, private deployment, or priority support? Get in touch.